Junior Cyber Security Support Engineer

Support | Tel Aviv, Israel | Full-time

About Us

Panorays is changing the way businesses manage their third-party security by helping them save millions of dollars with automation, efficiency, and reduced risk. As our market spans across companies of all sizes, in multiple industries and locations, the Cyber Support Group plays a key role in ensuring the company’s expansion.

About the Role

As a Junior Cyber Security Support Engineer, you will be responsible for fixing monitoring alerts, checking and validating findings and vulnerabilities found in the system, and supporting the customer success team with issues of Panorays customers. 

  • Resolve product or service issues by understanding the customer’s request/claim, determining the cause of the issue; selecting and explaining the best solution and expediting the correction or adjustment, and following up to ensure a satisfactory resolution.
  • Validate companies’ cyber posture assessment claims and disputes, as part of their ongoing usage of the product.
  • Assist with vulnerability identification and post-assessment clean-ups.
  • Access Management – Check and validate new users and access levels.
  • Support and manage the continuous systems that associate domains and IPs to our customer companies.

Experience & Skills

  • English (High level).
  • Previous experience providing technical support in a customer services team for SaaS solutions in Web Cyber-Security companies.
  • Strong understanding of the Web Cyber Security realm, Operating Systems, Networking, Databases, and hosting services.
  • Independence & self-learning capability, A high level of technical skills and hands-on capabilities, advanced troubleshooting, and multi-tasking skills.
  • Customer-service oriented & Strong client-facing and communication skills.
  • Experience with Salesforce.
  • Bachelor’s degree and less than 2 years of prior relevant experience; additional work experience or Cyber courses/certifications may be substituted in lieu of a degree.

Apply now!

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