Customer Success Manager

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary business cost but an integral driver of growth. With Panorays, our customers’ defenses constantly evolve with their risk landscape, enabling companies to scale confidently with a solution that grows as they do.

As a Customer Success Manager, your mission is to build strong, trusted relationships with our SMB and enterprise-level customers. You will oversee the entire post-sale customer lifecycle—from onboarding and product implementation to ensuring ongoing value and successful contract renewals.

• Manage the implementation process, including onboarding and product training, ensuring customer success from day one.
• Take complete ownership of ongoing customer health, satisfaction, and growth.
• Establish strategic, trusted-advisor relationships at the highest levels (Decision Makers, Champions, Economic Buyers).
• Guide customers on best practices for using Panorays to manage third-party security risk and exceed their business goals.
• Serve as the voice of the customer, influencing Panorays’ product roadmap.
• Partner with Account Management and Product Teams to identify upsell, cross-sell, and expansion opportunities.
• Leverage product expertise to maximize customer value and ensure retention.

• Excellent written and verbal communication skills.
• 2+ years of experience in Customer Success, preferably in cybersecurity/InfoSec SaaS companies.
• Strong ability to quickly grasp and learn new technologies and business needs.
• Technical knowledge and experience with software solutions in a SaaS environment.
• Outstanding interpersonal skills and ability to build strong customer relationships.
• Highly organized with strong prioritization skills—accountability and process orientation are key.
• Ability to thrive in a fast-paced, dynamic environment.
• A team player with excellent communication skills, comfortable working with multiple stakeholders.
• This position requires working in a hybrid model from our Manhattan office. We expect attendance at our offices at least two days per week.

For positions in New York City, we offer an OTE range of $100,000 – $135,000, plus equity, variable/incentive compensation, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location. Company benefits include health, dental, and vision insurance, 401(k), and paid leave.