IT Administrator and Helpdesk

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary cost of doing business, but an integral driver of growth. With Panorays, our customers’ defenses are constantly evolving with their risk landscape, enabling companies to confidently scale with a solution that grows as they do.

We are looking for a proactive and skilled “IT Administrator and Helpdesk” to manage, maintain, and support our organization’s IT systems and provide outstanding helpdesk support to our employees worldwide. The ideal candidate will be responsible for administering internal assets, software, and hardware while ensuring a seamless operation of all IT systems. Additionally, the candidate will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment.

*This role requires working from the office 5 days a week.

IT Administration:

• Manage and maintain internal IT infrastructure, and Smart Rooms.
• Administer user accounts, email systems, and access permissions.
• Oversee systems for disaster recovery plans, and cybersecurity measures.
• Monitor systems performance, perform regular updates, and ensure network security.

Helpdesk Support:

• Serve as the first point of contact for technical assistance for both local and remote employees.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain laptops, printers, and other peripheral devices.
• Manage ticketing system and ensure timely resolution of support requests.

IT Documentation and Process Management:

• Maintain accurate records of IT assets, software licenses, and system configurations.
• Create and update IT process documentation and user guides.
• Collaborate with other departments to assess IT requirements and recommend improvements.

Vendor and License Management:

• Manage relationships with external vendors for IT-related products and services.
• Track software licenses, renewals, and procurement of new hardware/software as needed.

Project Involvement:

• Assist in IT-related projects such as system upgrades, network expansions, and implementing new technologies.
• Work closely with other departments on cross-functional projects requiring IT support.

• 2+ years of experience in IT system administration and helpdesk support.
• MCSA/MCSE/MCITP/CCNA certification.
• Proven knowledge in Windows and Mac operating systems.
• Proven capabilities with Google Workspace Management and Office 365.
• Solid understanding of networking principles (DNS, DHCP, VPNs, LAN/WAN).
• Scripting: PS, Bash, Python.
• Hands-on experience with Atlassian products.
• Excellent troubleshooting and problem-solving skills.
• Independent, self-motivated, detailed-oriented, highly organized, and willing to learn.
• Strong communication skills with the ability to explain technical concepts to non-technical users.

Extra points for:

• Bachelor degree or equivalent experience in Computer Science, Information Systems, or related field.
• Familiarity with information security systems.
• Scripting: PS, Bash, Python.

The goods (about us):

• Awesome, fun, and close-knit team.
• Fast-growing startup, not too big to have fun and enjoy ourselves.