Stella Connect

Stella Connect, founded in 2016 and based in New York, is a SaaS platform specializing in customer feedback, employee performance management, and coaching for contact center teams. Acquired by Medallia in 2020, Stella Connect combines real-time agent-level customer feedback, QA programs, coaching tools, and rewards, integrating with platforms such as Kustomer and major CRMs. After every service interaction, customers are prompted to rate, comment, and suggest recognition or areas for improvement, enabling managers and agents to access feedback instantly on customized dashboards. This system drives higher engagement, motivation, and visibility across distributed or remote teams and helps surface training needs, automate quality assurance workflows, and recover customer relationships after negative experiences. Stella Connect supports performance analytics, leaderboard tracking, customizable surveys, and gamification, while complying with privacy and security standards. In 2025, Stella Connect served over 100 employees for diverse enterprise clients and reported annual revenue of $15.1 million.