24-7 Intouch

24-7 Intouch is a privately owned global business process outsourcing (BPO) and contact center solutions provider headquartered in Winnipeg, Canada. Serving clients in technology, e-commerce, travel, and entertainment, 24-7 Intouch delivers omnichannel customer engagement services luding voice, live chat, email, social media, and back-office support. The company operates more than 20 delivery centers across North America, Latin America, the Philippines, and Jamaica, and maintains robust compliance with PCI DSS, SOC 2, and regional privacy standards. 24-7 Intouch employs advanced analytics and automation tools to optimize performance metrics like NPS, resolution rate, and average handle time. It partners with global technology platforms and maintains a flexible, scalable workforce to meet seasonal and campaign-specific volume spikes, supporting high-volume enterprise clients and startups alike. With about 18,000 employees worldwide and advanced digital infrastructure, the company reported estimated annual revenue of $500 million in 2024, positioning itself as a key player in the outsourced customer service industry.